Shipping policy
Shipping Policy
Order Processing
All orders are processed after payment has been successfully received.
Because our products may be produced specifically after an order is placed, processing and fulfillment times may vary.
Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information where available.
Shipping Times
Delivery times vary depending on your location, shipping method, carrier, and product availability.
Any delivery estimates displayed during checkout are estimates only and are not guaranteed unless explicitly stated otherwise.
Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, customs processing, high order volumes, weather, or other disruptions.
Shipping Costs
Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase.
International Shipping
NOT BY WORKS may ship to selected countries and regions.
International orders may be subject to customs duties, import taxes, or other charges depending on the destination country.
Where such charges are not included in the price or collected at checkout, they may be the responsibility of the customer, subject to applicable law.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping information, contact us at support@notbyworks.co as soon as possible.
We cannot guarantee that shipping information can be changed after an order has entered fulfillment or has been shipped.
Lost, Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at support@notbyworks.co as soon as possible and include your order details and clear photos where applicable.
If tracking indicates that an order has been delivered but you cannot locate it, please first check the delivery location and contact the shipping carrier. You can also contact us so we can assist where reasonably possible.
Your statutory consumer rights remain unaffected.
Returns
We do not offer voluntary returns or exchanges beyond rights required by applicable law.
For information about withdrawals, returns, damaged products, and refunds, please see our Return & Refund Policy.
Contact
For questions regarding shipping or your order, contact: